For cruises boarding passengers at a United States port, if Scenic Tours (USA), Inc. (doing business as Emerald Cruises) (“Emerald”), cancels your cruise, or delays your cruise for more than 3 calendar days, and you do not accept an alternative cruise or choose not to travel on a delayed cruise, you are entitled to a refund of cruise fare and charges for accommodations, services and facilities (including port fees, taxes and other ancillary charges paid to the carrier in relation to your cruise) for the cancelled or delayed cruise.

In order to claim such a refund, on or before the 90th calendar day after the original scheduled embarkation, please submit a copy of the boarding pass/documents, proof of payment (including amount), and a copy of the cancellation or delay notice by email to hello@emeraldcruises.com if you booked your cruise directly with Emerald, or to your trip advisor if you booked your cruise through a trip advisor. You may also contact us at (857) 216-7413 (Monday through Friday from 9 a.m. to 8 p.m., Eastern Time, and from 10:00 a.m. to 8:00 p.m., Eastern Time on Saturday). Emerald will review the refund request and respond by email or U.S. mail within 180 days of the date the claim is made. If Emerald finds that you may be entitled to a refund, Emerald’s response may include an offer of an alternative to a refund, such as a future cruise credit, which you are free to decline.